ACCOUNTABILITIES & DELIVERABLES
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Project Manager

1. Company Value: Get Shit Done (GSD)
2. Ensuring project success through effective planning, Execution, and monitoring. 
3. Ensure Exceptional client Satisfaction.
4. Demonstrate a commitment to continuous professional development and project management excellence
5. Ensure seamless execution of documentation and administrative activities integral to project success. 

Deliverable 1: Get Shit Done (GSD)

• We execute with energy and focus, prioritizing results over process.
• Take Ownership: We proactively identify problems and lead the solution.
• Decide and Commit: We make timely decisions, avoid analysis paralysis, and follow through to the finish line.
• Focus on Impact: We relentlessly prioritize tasks that drive the most significant business value, rather than just staying busy.
• Clear the Path: We identify roadblocks (process, tools, or people) and take initiative to clear them.
  

Deliverable 2: To Ensuring project success through effective planning, execution, and monitoring the project manager will be responsible for:

• Leading all phases of the project lifecycle, including initiation, planning, execution, monitoring, and closure, to ensure successful achievement of project goals and deliverables
• Developing and maintaining comprehensive project plans, including scope, schedule, budget, resource allocation, risk management, and quality assurance
• Monitoring project progress and performance, providing regular status reports, and implementing corrective actions to address variances
• collaborating with stakeholders to define project scope, objectives, and success criteria, ensuring alignment and securing formal approvals at key milestones
• Managing change control processes, including change orders and requests for information to prevent scope creep and ensure project adjustments are documented and approved 
• Overseeing procurement activities and material take-offs, ensuring timely acquisition of resources in line with project schedules and budgets 
• Approving invoices and managing financial performance to meet or exceed gross profit targets as stipulated in contracts
• Coordinating and managing project resources including in-house teams and subcontractors, to meet contractual obligations and project deliverables 
• Leading client and stakeholder communications, including progress reporting, issue resolution, and expectations management 
• Utilizing CRM and project management software for documentation, process tracking, and effective communication across project teams and stakeholders 

Deliverable 3: To Ensure project success and exceptional client satisfaction the project manager will be responsible for:

• Developing and implementing strategies to secure consistent client referrals, positive reviews, and upholding the company’s reputation for excellence 
• Leading the entire client experience throughout the project lifecycle, ensuring clear communication, expectation management, and stakeholder engagement
• Familiarizing clients with project scope, timelines, and the details outlined in the client expectation guidelines to promote transparency and alignment 
• Planning, coordinating, and leading client meetings in accordance with contractual obligations and company policies, ensuring effective communication and relationship building 
• Providing regular, comprehensive progress updates and reports to clients, addressing concerns proactively and maintaining trust
• Overseeing subcontractors and on-site team members to ensure adherence to company policies, professional conduct standards, and effective client communication, fostering a collaborative and respectful work environment aligned with company values
• Managing quality control processes, including ensuring that all punch list items are completed to the highest standards at each Hold point and obtaining final approval from clients and stakeholders
• Designing and implementing client feedback mechanisms, collecting and analyzing CSAT scores other feedback, and preparing detailed reports for leadership to inform continuous improvement 

Deliverable 4: To Demonstrate a commitment to continuous professional development and project management excellence the project manager will be responsible for:

• Fostering a culture of ongoing learning and development within the project management team to drive project success and organizational growth
• Identifying and pursuing relevant training, certifications, and professional development opportunities to enhance project management skills and industry knowledge 
• Regularly collaborating with stakeholders and team members to ensure alignment on project goals, methodologies, and best practices, while actively participating in project review meetings and maintaining high standards of project delivery 
• Maintaining active memberships with relevant professional organizations, ensuring that certification requirements and professional designations are kept current, in good standing, and contribute to the project management expertise of the team

Deliverable 5: To ensure seamless execution of documentation and administrative activities integral to project success, the Project Manager will be accountable for the following:

• Utilizing the company-approved Project Management System (PMS) to oversee the creation and maintenance of all project documentation, track project activities, and implement biweekly adjustments in response to unforeseen events or project changes.
• Leading the review and approval process for project-related requests from team members and external stakeholders, including client and vendor invoices, ensuring accuracy and compliance.
• Securing client written acknowledgments for project schedules, budgets, material take-offs, drawing packages, change orders, and other critical project documentation to ensure alignment and approval.
• Overseeing the preparation and meticulous updating of meeting-related documents such as agendas, minutes, progress reports, and post-meeting action items and communications.
• Providing weekly project status updates through the Customer Relationship Management (CRM) software to ensure all stakeholders are informed of progress and issues.
• Ensuring adherence to best practices for information storage, retrieval, and data management in accordance with company policies and data retention standards.
• Developing and maintaining Standard Operating Procedures (SOPs) related to project management activities to promote professionalism, consistency, and completeness across project processes.
• Regularly communicating project progress and changes to stakeholders, managing expectations, and ensuring stakeholder engagement throughout the project lifecycle.

 

ACCOUNTABILITIES & DELIVERABLES
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Project Manager Assistant

1. Company Value: Get Shit Done (GSD)
2. Accurate project timelines along with project reporting that demonstrate these timelines are consistently met 
3. Excellent customer service & client communications. 
4. Demonstration that continuous professional development opportunities are pursued. 
5. All project documentation and reports required by the Project Manager are completed in a timely manner & uploaded to Administrative Tracking Systems. 

Deliverable 1: Get Shit Done (GSD)

• We execute with energy and focus, prioritizing results over process.
• Take Ownership: We proactively identify problems and lead the solution.
• Decide and Commit: We make timely decisions, avoid analysis paralysis, and follow through to the finish line.
• Focus on Impact: We relentlessly prioritize tasks that drive the most significant business value, rather than just staying busy.
• Clear the Path: We identify roadblocks (process, tools, or people) and take initiative to clear them.

Deliverable 2: To deliver feasible timelines along with project reporting indicating that budgets and timelines are consistently met, the Project Managers Assistant will be held accountable for the following.

•  Assisting the PM during every phase of the project and assisting them to ensure that they are able to achieve all project deliverables (including planning, budgeting, scheduling, activity tracking, transaction tracking, resources allocation, procurement, critical decision-making, handling unexpected events, revising project plans and/or scopes as necessary, reporting, leading meetings, and client and stakeholder communication).
•  Assisting the PM to hit Gross Profit (GP) targets as described in each contract by the supervising signing authority.
•  Assisting the PM to obtain sign-off by all stakeholders regarding the scope, cost, and timeline of the project (both during the initial project approval process as well as during project revisions). 
• Assisting the PM with managing the project scope during Change Orders (CO) and Requests for Information (RFI) processes to avoid scope creeping.
•  Assisting the PM with managing the material take-off (MTO) and procurement processes according to targets laid out in the project schedule. 
• Assisting the PM to obtain approval from the proper signing authority for all invoices. 
• Assisting the PM with managing project resources including in-house labor and subcontractors to achieve contractual obligations
• Assisting the PM with handling Customer Relationship Management (CRM) processes, including using the company-selected CRM software for effective project documentation, process tracking, and relevant communications.

Deliverable 3: To deliver excellent customer service/client communications the Project Managers Assistant will be held accountable for the following.

• Pursuing all paths towards ensuring consistent client referrals, positive reviews, and excellent company reputation. 
• Assisting the PM in leading the client experience for the duration of a project.
•  Assisting the PM in familiarizing clients with the information in the Client Expectation Guidelines.
•  Assisting the PM with arranging and attending client meetings using a consistent approach in accordance with both construction contract stipulations and company meeting policies. 
• Assisting the PM with providing regular progress updates or reports to clients. 
• Assisting the PM with ensuring that subcontractors and employees on worksites adhere to company policies related to professional conduct and client communication and fostering an environment where company values are held paramount. 
• Assisting the PM with ensuring that all Punch List items are completed to a high-quality at every Hold Point and obtaining PM sign-off. 
• Assisting the PM with creating client feedback surveys and collecting client feedback and CSAT scores at regular intervals and compiling results into clear reports for leadership.

Deliverable 4: To demonstrate that continuous professional development opportunities are pursued the Project Managers Assistant will be accountable for the following:

• Promoting continuous development and training as being part of company culture.
•  Supporting employees with relevant training and professional development opportunities (in collaboration with the PM). 
• Regularly meeting with the PM for the purpose of participating in GSR activities, working diligently towards maintaining an average of 3/5 on yearly review and following SOPs.
• Holding professional memberships with relevant organizations, ensuring that continuous learning certification requirements related to the role of Project Managers Assistant or designations are kept up to date and in good standing.

Deliverable 5: To ensure documentation and project administration activities as required by the PM are fulfilled, the Project Managers Assistant will be accountable for the following:

•  Using the company-selected Administrative Tracking System (ATS) to assist the PM with creating all required project documentation, documenting all project activities, and making regular biweekly adjustments in response to unanticipated events.
•  Assisting the PM with project-related review requests from colleagues (including reviewing client and vendor invoices).
•  Assisting the PM with obtaining client acknowledgement in writing for project schedules, budgets, material take-offs, drawing packages, change orders, and any other relevant project documentation. 
• Assisting the PM with meticulously updating meeting-related documents (including agendas, minutes, reports, and post-meeting action items and communications).
•  Doing weekly project updates using the Customer Relationship Management (CRM) software.
•  Practicing good information storage and retrieval practices in accordance with company data retention and retrieval policies. 
• Developing new SOPs and updating or maintaining existing SOPs related to administrative activities in line with company conduct related to professionalism, consistency, and completeness.
•  Regularly updating stakeholders and managing stakeholder expectations. 
• Assisting the PM with conducting regular safety meetings, performing regular Job Safety Analyses (JSAs), and hazard assessments.

ACCOUNTABILITIES & DELIVERABLES
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Lead Carpenter

1. Company Value: Get Shit Done (GSD)  
2. Oversight of Tracking, Reporting, and Project Documentation
3. Customer Service, Client Communication, and Team Coordination
4.  Continuous Professional Development and Team Leadership
5. Task Ownership, Team Supervision, and Leadership Responsibilities

Deliverable 1: Get Shit Done (GSD)  

• We execute with energy and focus, prioritizing results over process.
• Take Ownership: We proactively identify problems and lead the solution.
• Decide and Commit: We make timely decisions, avoid analysis paralysis, and follow through to the finish line.
• Focus on Impact: We relentlessly prioritize tasks that drive the most significant business value, rather than just staying busy.
• Clear the Path: We identify roadblocks (process, tools, or people) and take initiative to clear them.
  

Deliverable 2: Oversight of Tracking, Reporting, and Project Documentation

The Lead Carpenter will be responsible for:  

• Estimating material needs and quantities for all projects under their supervision.
• Interpreting blueprints and technical drawings, understanding architectural and engineering plans to determine materials and dimensions.
• Ensuring all work complies with building codes and regulations, guiding team members accordingly.
• Enforcing safety compliance, following safety guidelines and procedures to prevent accidents.
• Regularly inspecting, maintaining, and repairing tools and machinery used by the team.
  

Deliverable 3: Customer Service, Client Communication, and Team Coordination

The Lead Carpenter will be accountable for:  

• Communicating daily with the Project Manager to ensure project specifications and timelines are met.
• Troubleshooting and resolving issues promptly, communicating unexpected challenges or changes to the PM.
• Maintaining respectful and professional communication with clients, subcontractors, and team members.
• Collaborating effectively across trades and with clients to meet project goals.
• Facilitating team coordination, assigning tasks, and monitoring progress.
  

Deliverable 4: Continuous Professional Development and Team Leadership

The Lead Carpenter will demonstrate commitment by:  

• Participating in regular meetings with the PM and engaging in leadership and development activities.
• Supporting and mentoring apprentices and laborers to promote growth and skill development.
• Maintaining an average rating of 3/5 or higher in annual reviews.
• Following all Standard Operating Procedures and safety protocols. Attending safety meetings and training sessions to ensure team compliance and continuous improvement.

Deliverable 5: Task Ownership, Team Supervision, and Leadership Responsibilities

The Lead Carpenter will be responsible for:  

• Measuring, marking, and preparing materials for the team’s projects.
• Overseeing cutting, shaping, and assembling materials, ensuring quality and precision.
• Supervising the installation of structures and fixtures, including doors, windows, cabinets, and framing.
• Building frameworks and structural components, ensuring adherence to project specifications.
• Overseeing finishing work, including sanding, staining, painting, and final touches.
• Addressing unexpected issues during construction, troubleshooting, and problem-solving as needed.
• Ensuring all punch list items are completed to facilitate timely project completion.
• Leading and mentoring team members, fostering a strong team culture focused on safety, quality, and efficiency.
• Assigning tasks based on individual strengths and project priorities, ensuring balanced workloads.
• Monitoring team performance, providing constructive feedback, and conducting on-the-spot coaching.
• Promoting safety awareness and accountability among team members, ensuring compliance with safety protocols.
• Managing team schedules, including shift planning and resource allocation to meet project deadlines.
• Acting as a liaison between the project team and upper management, reporting on progress, issues, and team needs.

ACCOUNTABILITIES & DELIVERABLES
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Carpenter 

1. Company Value: Get Shit Done (GSD)
2. Be responsible for the accuracy and timeliness of all tracking and reporting.
3. Excellent customer communication and team coordination 
4. Demonstration that continuous professional development opportunities are pursued. 
5. Take ownership of tasks assigned and ensure completion within the agreed timelines.

Deliverable 1: Get Shit Done (GSD)

• We execute with energy and focus, prioritizing results over process.
• Take Ownership: We proactively identify problems and lead the solution.
• Decide and Commit: We make timely decisions, avoid analysis paralysis, and follow through to the finish line.
• Focus on Impact: We relentlessly prioritize tasks that drive the most significant business value, rather than just staying busy.
• Clear the Path: We identify roadblocks (process, tools, or people) and take initiative to clear them. 

Deliverable 2: The carpenter will assist the lead carpenter in ensuring the accuracy and timeliness of all tracking and reporting activities by:

• Assisting in estimating material needs and quantities for projects, as directed by the lead carpenter.
• Interpreting blueprints and technical drawings—reading and understanding architectural and engineering plans to determine materials and dimensions under supervision.
• Following building codes and regulations to ensure compliance with local standards, as guided by the lead carpenter.
• Supporting safety compliance by adhering to safety guidelines and procedures to prevent accidents and injuries, following the lead carpenter’s instructions.
• Regularly inspecting, cleaning, and repairing tools and machinery, in coordination with the lead carpenter.

Deliverable 3: Under the guidance of the lead carpenter, the carpenter will contribute to delivering excellent customer service and effective team communication. Responsibilities include:  

• Communicating daily with the project manager and lead carpenter to ensure project specifications are on track.
• Troubleshooting and problem solving, and immediately reporting any unexpected issues or changes needed to the lead carpenter.
• Demonstrating respect to clients and team members at all times, and communicating any concerns or potential issues to the lead carpenter for resolution.
• Collaborating with clients, contractors, and other trades, following the lead carpenter’s direction.

Deliverable 4: The carpenter will pursue ongoing professional development opportunities as encouraged by the lead carpenter. Responsibilities include:  

• Regularly meeting with the lead carpenter and project manager to participate in GSR activities.
• Working diligently to maintain an average of 3/5 on yearly reviews.
• Following all Standard Operating Procedures (SOPs) established by the project team.
• Participating in safety meetings and training sessions organized by the lead carpenter, office managers, or owner.

Deliverable 5: Ownership of Tasks and Timely Completion: The carpenter is responsible for completing assigned tasks within agreed timelines, under the supervision and guidance of the lead carpenter. Tasks include:  

• Measuring and marking materials accurately with tools like tape measures, squares, and levels.
• Cutting, shaping, and assembling materials such as wood, drywall, and plywood, per specifications.
• Installing structures and fixtures, including doors, windows, cabinets, flooring, and framing.
• Constructing frameworks for walls, floors, and ceilings.
• Performing finishing work such as sanding, staining, painting, and surface treatments.
• Troubleshooting and addressing unexpected issues during construction or renovation.
• Completing all punch list items promptly to ensure project completion is on schedule and up to quality standards.

ACCOUNTABILITIES & DELIVERABLES
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Carpenters’ Apprentice 

1. Company Value: Get Shit Done (GSD)
2. Be responsible for the accuracy and timeliness of all tracking and reporting.
3. Excellent customer communication and team coordination 
4. Demonstration that continuous professional development opportunities are pursued. 
5. Take ownership of tasks assigned and ensure completion within the agreed timelines.

Deliverable 1: Get Shit Done (GSD)

• We execute with energy and focus, prioritizing results over process.
• Take Ownership: We proactively identify problems and lead the solution.
• Decide and Commit: We make timely decisions, avoid analysis paralysis, and follow through to the finish line.
• Focus on Impact: We relentlessly prioritize tasks that drive the most significant business value, rather than just staying busy.
• Clear the Path: We identify roadblocks (process, tools, or people) and take initiative to clear them. 

Deliverable 2: To Supporting Tracking, Reporting, and Compliance you will be responsible for: 

• Helping estimate material needs and costs and contributing to project budgets.
• Learning to Read and understand blueprints and drawings to support accurate material selection and measurements.
• Help ensure work follows local building codes and safety regulations.
• Assisting with tool and machinery maintenance, cleaning, and safety checks.

Deliverable 3: To ensure smooth teamwork and good communication, you will be responsible for:

• Working closely with the lead carpenter and communicating daily about project progress.
• Help troubleshooting issues and report any problems or changes to the supervisor immediately.
• Respect clients and team members and communicate any concerns to the lead carpenter.
• Help collaborate with clients, contractors, and other trades to meet project goals.

Deliverable 4: To grow your skills and increase professional development and safety you will be responsible for:

• Participating in team meetings and safety training sessions with the lead carpenter or supervisor.
• Follow all safety procedures and company policies.
• Strive to improve your skills and performance through ongoing learning and feedback.

Deliverable 5: In order to complete Tasks and Support the team you will be responsible for:

 

• Assisting with measuring, marking, and cutting materials under supervision.
• Helping install fixtures, structures, and frameworks alongside the lead carpenter.
• Supporting finishing work like sanding and painting.
• Addressing any issues that arise during construction and helping to complete punch list items to finish projects accurately and on schedule.

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Laborer 

1. Company Value: Get Shit Done (GSD)
2. Completed Construction Tasks
3. Safety compliance & Compliance Documentation
4. Site Cleanup
5. Tool and Equipment Repair & Reports
6. Adherence to Schedule

Deliverable 1: Get Shit Done (GSD)

• We execute with energy and focus, prioritizing results over process.
• Take Ownership: We proactively identify problems and lead the solution.
• Decide and Commit: We make timely decisions, avoid analysis paralysis, and follow through to the finish line.
• Focus on Impact: We relentlessly prioritize tasks that drive the most significant business value, rather than just staying busy.
• Clear the Path: We identify roadblocks (process, tools, or people) and take initiative to clear them.

Deliverable 2: To ensure completed construction tasks the laborer will be responsible for:

• Performing assigned physical tasks such as digging, mixing, lifting, or assembly.
• Following detailed work instructions to complete specific construction activities.
• Ensuring quality standards are met during task execution.
• Using tools and equipment correctly and safely.
• Completing tasks within allocated timeframes.

Deliverable 3: To ensure accurate safety compliance & compliance documentation the laborer will be responsible for: 

• Identifying and reporting hazards or unsafe conditions immediately.
• Documenting incidents, injuries, or near-misses.
• Participating in safety meetings and briefings.
• Following safety protocols and wearing appropriate personal protective equipment (PPE).
• Assisting in safety audits and inspections.

Deliverable 4: In order to keep a Clean, safe, secure jobsite the laborer will be responsible for: 

• Removing debris and waste materials from the work area.
• Disassembling temporary structures or supports.
• Ensuring tools and equipment are stored properly.
• Restoring the worksite to a clean, safe condition at the end of each shift.
• Checking for hazards such as loose debris or unused materials.

Deliverable 5: To ensure accurate Tool and Equipment repair & reports the laborer is responsible for:

• Reporting damage, malfunctions, or safety issues with tools and equipment.
• Notifying maintenance personnel about repairs needed.
• Performing routine inspections of tools and equipment before use.
• Ensuring tools are cleaned and stored properly after use.
• Tracking inventory of tools and equipment.

Deliverable 6: To Adhere to Schedule laborer will be responsible for: 

• Arriving on site on time and ready to work.
• Completing assigned tasks within scheduled timeframes.
• Communicating any potential delays promptly.
• Adjusting work plans to stay aligned with project milestones.
• Coordinating with team members to ensure smooth workflow